Listen to them.

— This is a re-post of my original post on Google+ —

Earlier today I posted a note about the TED talk by Alexis Ohanian and how one big lesson from that talk was that brands & organisations need to ‘Lighten Up!’ to succeed in the social sphere.

Well, here’s another TED talk, this time by Amy Lockwood (is she on G+?). This one touches on the same topic but from a slightly different angle.

[ted id=1228]

My key observation from this: how organisations fighting huge global problems sometimes take themselves so seriously that they lose sight of what users really want – they mistake their own goals with users needs.

Once again, it seems that the organisations need to lighten up, take a step back and listen to ‘them’. Them can be anyone – condom users in Congo, poor parents of school kids in India, parents of vaccine recipients in American south and even countries in the UN voting on Palestinian statehood.

It does not matter what you think you’re doing – It matters what the end users perceive you are doing. Listen to them and then tailor your efforts around their wants.

Continue reading Listen to them.

Lighten up!

— This is a re-post of my original post on Google+ —

I have this thing about watching a TED talk every day. I even gave it one of those catchy phrases:

‘TED talk a day keeps senses awake’

Anyway, one of the two talks I saw today (a repeat) was about Mr. Splashy Pants by +Alexis Ohanian:

[ted id=714]

On this second viewing of the video, I finally got the real lesson of his talk: The biggest hurdle to organisations using social media successfully for serious causes is not that they are not media savvy. The biggest hurdle is that they take themselves and their cause too seriously.

A grim face, shocking footage and a serious message can help them gather sympathy and possibly some donations. Yet, such a message rarely helps develop a tsunami of support that a campaign like Splashy Pants can generate through social media.

People like sharing quirky, fun things. They share it even more if these quirky fun things are connected to a good cause.

No one, other than people already committed to a cause, want to consistently swamp their friends & followers with grim videos and messages for donation.

Continue reading Lighten up!

Interesting Startup: TransferWise

TransferWise - Send Money, True Rates, No Bank Fees

What is it? An online currency exchange. Simply a place where you can go to convert your Euros into Pounds and vice versa.

Why should customers love it? Pricing and Transparency. TransferWise promises to charge the mid market exchange rate (usually 2-3% better than your bank’s exchange rate) and charges a low, flat, per transaction fee (£1 per transaction) instead of a % commission that your bank charges. Most importantly, it puts this information – exchange rate and fees – right up front.

What’s special about the business? The huge opportunity size & stiff-stagnant competitors. I can see two sets of users directly and immediately benefitting – individuals requiring money transfer / remittances, and small businesses requiring cross border payments. Currently, individuals use costly services from their banks or slow money transfer agents like Western Union. The bigger businesses work on long lines of credits, but for SMEs who can rarely negotiate good exchange rate contracts with banks, forex charges can be a big drain on the bottom line.

There is further opportunity to tap if they can provide online retailer integration. This opens up the option to make online purchases in foreign currency without suffering bad exchange rates that banks / credit card companies would apply.

No Hurdles? There are plenty – the biggest being web of regulations governing foreign exchange transfers in different countries. If they start to see any sort of success, the other big hurdles might soon emerge – be lobbying by banks, money transfer companies and currency exchangers and me-too offerings by bigger web players, specially Amazon & PayPal.

Another issue that can turn up is a blind spot for me – the scaling ability of their current ‘skype-like’, p2p matching model. How well will this matching model cope with multiple currencies and a much greater number of transactions is something that needs more thought (by me, I’m sure they’ve already figured this piece out).

Way forward? Initially, just expand the currencies available – at the very least to USD, EUR, GBP, JPY, CNY and INR. It may be hard work, specially working with the central banks to gain trading permission. But in this game, just two currencies is too few.

Also, if they wish to tap in more widely into the small consumer market, develop relations with and integrate payment to online retailers.

Opportunity size? Hard to say at this early stage while I’m unsure which markets they’re going after, but here are a two relevant numbers:

  1. Acc. to world bank, in 2010 India and China alone were expected to receive $106 billion in remittances. Not all of it was individuals sending money back home, but at even 10% of that opportunity size, it’s a sizable sum.
  2. Acc. to EU, in 2007 businesses with less than 50 employees had €300+ billion of intra-EU cross-country sales. Expand that number to all small enterprises in just the top 6 currency zones and it’s already a market to lust after.

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